Shipping and Delivery
The ordered goods are usually shipped on the day of the order or the following day. The parcel is shipped either directly from Switzerland or from our warehouse in Germany. The parcel will be delivered by DHL or UPS worldwide within few days. If several products have been ordered at the same time, the products may be dispatched in several shipments and may arrive at different times. The customer will be notified accordingly and given the Tracking Number(s) to monitor and manage the delivery or deliveries. Every delivery requires signature of the customer or his/her proxy (a person with power of authority). Any potential transport risks are borne by Bataille.
INTERNATIONAL ORDERS Deliveries to countries outside Switzerland and the European Union (EU) are sent as DDP – Delivered Duty Paid, i.e. the recipient does not bear any costs for the delivery of the goods and does not have to pay any taxes upon the receipt of the goods. In countries where DDP deliveries are not possible, e.g. Russia and others, the customer has to pay the import fees upon delivery of the parcel. But the amount paid will be refunded by us. In this case, please send a scan/picture of the receipt of the paid amount to email@example.com. Please note the section on returns though.
UNCLAIMED OR REFUSED PARCELS If the parcel remains unclaimed or is refused and is hence returned to us, the customer bears the cost of the second attempt at delivery. If a second delivery is not requested by the customer, the full shipping costs plus effective customs and taxes that were levied shall be borne by the customer and are subsequently deducted from the refund. In case of unclaimed and hence returned parcels, the transport risk of the return dispatch is borne by the customer also.
COSTS We provide worldwide free shipping.
Any item can be returned for whatever reasons and for full refund within 2 weeks.
RETURN PROCEDURE The 2-week-time window for returns starts on the day the parcel is delivered. The goods must therefore be back in our possession within two weeks of this date for a valid refund. The procedure for returns is as follows: Notification to Bataille must be made about the desired return by sending an email to firstname.lastname@example.org. Then, the customer receives the return confirmation along with the return slip for print out. Bataille arranges for the pick-up of the parcel. The customer will be advised accordingly and reminded to keep the parcel ready for pick-up by the courier. The invoiced amount will only be reimbursed after the goods are back in the possession of Bataille and have passed muster.
PROVISO Product returns are only eligible for non-faulty, unworn, unaltered, unwashed goods that are in their original condition and original packaging, and with all original tags still attached.Bataille reserves the right to refuse to take back goods if said conditions for returns are not met. Every customer is expected to handle the received product(s) with ample care when unpacking and examining it/them. If the product(s) has/have suffered deterioration in value on account of having been worn, washed, damaged, or if the labels have been removed, the customer must compensate Bataille accordingly. The compensation may amount to up to 100 % of the purchase price depending on the extent of value deterioration. Of course negligible deterioration resulting from simply inspecting and trying on the items in a correct manner as is possible and customary in a retail shop or department store must not be compensated for.
RETURN COSTS If a complete order is returned, the customer bears the return shipment costs. If the order contains several items, if only 1 item remains unreturned, the customer bears no return shipment costs. In other words, if the customer orders several products, keeps 1 and sends the other one or the other ones back, return is free!
Returns can only be accepted from the country which the shipment was sent to. The money will be refunded within 30 days onto the same means of payment used for the order. Potential losses due to currency fluctuations will not be refunded.
INTERNATIONAL RETURNS Charge of import costs for returns from countries outside Switzerland and the European Union (EU): For returns from countries outside Switzerland and the European Union (EU), the import costs (taxes and duties) of the returned product(s), paid by us in the first place, shall be borne by the customer and will be deducted from the refund.
If an ordered item is defective, we apologize and exchange the item at our expense. Requests for exchange must be made within 2 weeks of receipt of the order by email to email@example.com. The grounds on which the exchange is requested must be reasonable and stated in the email. The Bataille products are presented on the Website in the form of digital photographs of the actual products. Minor discrepancies between the presentation and the actual products do not qualify as a defect in the goods ordered.
Ordered items can be exchanged for other items free of charge if this is the customer’s preference (e.g. a different size, a different colour or a completely different item). The 2-week period also applies to such an exchange. Any price difference will be accounted and must either be paid additionally or will be refunded.
For any general inquiries, please address your concerns to firstname.lastname@example.org
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