Frequently Asked Questions

All our products are manufactured in Europe under fair conditions. The bags are made in Italy.

Yes, we deliver internationally with free shipping.

None, we cover all eventual import costs.

Paypal, Apple Pay, all major credit cards, bank transfer, cheque.

No, all taxes are already included in the sales price.

The price already includes everything (shipping, handling, taxes, eventual customs duties). There are no hidden costs.

Basically every order ships within 2 days.

Delivery takes place within few days and can be monitored using the tracking number.

Yes, the goods can be returned within 2 weeks. However, they must be in their original condition. If you return your complete order, the shipping costs for the return shipment will be at your expense and hence deducted from your refund. If you merely return part of your order, the return costs you nothing and is also very simple. All you need to do is print out the shipping label that we will send you and hand it over with the parcel to the courier.

Yes, the goods can be exchanged if you prefer a different product or if they are deficient.

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Sign up to get 15% off your first order.